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Job Opportunities at Minnesota Council of Churches

Thank you for your interest in working for the Minnesota Council of Churches.

We are pleased to offer a competitive benefits package, including:

  • Gold Medical insurance plan
  • Dental insurance
  • Life insurance
  • Long-term disability
  • Vacation and holiday pay
  • Employer contributing retirement plan
  • Flexible Spending Accounts

As an Equal Opportunity employer, we hire without consideration to race, creed, color, national origin, religion, age, gender, sexual orientation, marital status, veteran status, or disability.


POSITION TITLE:  Refugee Program Specialist: Health Case Manager (Regular, Full-time, non-exempt)


To provide and coordinate services to refugees and asylees which promote self-sufficiency and goal attainment in compliance with Minnesota Council of Churches Refugee Services programs and contracts.   MCC’s Intensive Case Management Program is funded by the Office for Refugee Resettlement through one of our two our affiliated national agencies.  This program is designed to provide intensive case management services to refugees with complex medical needs.  The Refugee Health Case Manager will be part of a specialized team focused on health for refugees within MCC’s case management services and will play a key role in providing service and linking refugee clients who have significant medical conditions (physical and mental health related) to ongoing programming and mainstream supports. 


  • Conduct intake and assessments to determine client eligibility for program(s).
  • Encourage early self-sufficiency and independence of all program participants.
  • Develop plans with program participants empowering them to reach agreed-upon goals and meet program guidelines. 
  • Work closely with MCC colleagues to ensure that refugees are integrated into the broader array of services available in the organization
  • Promote MCC Refugee Services Programs to potential clients and recruit clients to meet enrollment goals.  
  • Meet outcome goals defined in contract (s) related to four lines of service. 
  • Provide ongoing cultural orientation to program participants
  • Maintain positive relationships with community partners relevant to program activities. 
  • Submit regular reports to track client outcomes, fulfill reporting requirements, and capture client success stories.
  • Document all contacts and services in case files, as appropriate
  • Oversee volunteer activities, as appropriate.
  • Assist in emergencies as they arise
  • Other duties as assigned
  • Conduct outreach to mainstream service providers to increase their capacity to serve refugee clients.
  • Develop a referral network system that resettlement and mutual assistance agencies can utilize to fully access appropriate mental health services.
  • Create Health Care Coordination plans for newly arrived refugees in consultation with Resettlement case manager and MN Department of Health.
  • Provide direct service and health care coordination to newly arrived refugees.
  • Serve as an advocate to increase awareness of refugee health issues within MCC and the community.
  • Research best practice approaches from the US and around the world on effectively addressing refugee health issues and provide staff with up-to-date research in the area of refugee health.
  • Other duties as assigned.


  • Bachelor degree required.
  • LSW strongly preferred but will consider applicants with other relevant experience and qualifications.
  • At least 3 years prior professional case management experience working directly with refugees or recent immigrants, and experience working collaboratively with community service providers. 
  • Knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them.
  • Demonstrated understanding of American culture and ability to interpret cultural differences.
  • Commitment to early self-sufficiency of refugees
  • Strong motivational and teaching skills.
  • Demonstrated ability to work collaboratively across organizational boundaries.
  • Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner.
  • Strong English language communication skills, both oral and written.
  • Demonstrated strong communication, negotiation, and mediation skills.
  • Proven ability to work in crisis situations.
  • Proven capacity to work in fast paced social service environment.
  • Demonstrated ability to work independently and as a member of a team.
  • Experience with Microsoft Word, Microsoft Outlook preferred.  Proven ability to use basic office equipment including copiers, postage machines, and fax machines
  • Driver’s license and access to a reliable transportation required.
  • Extensive cross-cultural experience required.  Familiarity with refugee and asylee populations and health issues related to resettlement, trauma and/or torture strongly preferred.
  • Demonstrated strong cross-cultural communication, negotiation, and mediation skills.
  • Ability to effectively bring key players to the table and to facilitate communication and concrete action around a common goal.
  • Program development and strong leadership experience, including ability to work creatively and adaptively.
  • Working knowledge of the U.S. refugee resettlement program strongly desired.
  • Driver’s license and access to a vehicle required.


Normal office conditions. This position works out of MCC’s Minneapolis office at 122 Franklin Ave. W, Minneapolis, MN. Job duties are performed primarily during the weekday business hours, with occasional weekend or evening hours.


This is a full time, non-exempt position. Sick leave, vacation, retirement, life insurance and medical insurance benefits are provided based on MCC’s personnel policies.





Minnesota Council of Churches * 122 West Franklin Ave #100 * Minneapolis MN 55404

Phone: 612-230-3204 * FAX: 612-870-3622 *


Employment Application form






CWS Refugee AmeriCorps Initiative

Intensive Community Orientation AmeriCorps Member

Position Title:            Intensive Community Orientation AmeriCorps Member

Reports To:               Ben Walen, Division Director of Refugee Services & CWS HQ

Team:                         Refugee AmeriCorps Initiative

Placement Site          Minnesota Council of Churches, Minneapolis, MN

Benefits:                    Living Allowance of $20,000 (distributed over 12 months)

                                    Education Award of $5,775

                                    Professional Development Opportunities

Work Schedule:        One-year term begins on July 5, 2017. The AmeriCorps member is expected to work 40 hours per week primarily during the weekday business hours (8:30am-5:00pm) and may involve some evening and weekend activities related to ICO or other program operations as needed.

Position Description

CWS, in collaboration with Minnesota Council of Churches, seeks an AmeriCorps member to be placed at Minneapolis, MN to support and build capacity for Intensive Community Orientation (ICO).

The Intensive Community Orientation AmeriCorps member position is part of a national AmeriCorps program managed by CWS and funded by a joint partnership between the Corporation for National and Community Service (CNCS) and the Office of Refugee Resettlement (ORR). The program engages 11 AmeriCorps members for one year of full-time service (1,700 hours) at 10 local resettlement agencies in Delray Beach, FL, Grand Rapids, MI, Minneapolis, MN, Jersey City, NJ, Durham, NC, Greensboro, NC, Columbus, OH, Lancaster, PA, Harrisonburg, VA and Richmond, VA. The program supports a resettlement environment that promotes refugee integration by enhancing mutual understanding between refugees and their new U.S. communities through ICO, an education program focused on the areas of housing, health and/or employment to better support refugees in reaching long term integration and self-sufficiency. Members will:

  • develop and/or enhance ICO Curriculums and education activities in the areas of housing, health and/or employment;
  • coordinate ICO activities, including the instruction of ICO workshops, scheduling and tracking of participants;
  • Recruit and manage volunteers to assist with ICO;
  • Build partnerships and train community organizations and individuals in working with refugee populations.

AmeriCorps members are expected to participate in on-boarding trainings, monthly Community of Practice Calls (CoP) calls, quarterly check-ins with CWS HQ, Day of Service events, and, if offered, the AmeriCorps conference. Members are required to complete a Member Service Plan and participate in professional development opportunities.

Local Operating Site Overview: Minnesota Council of Churches, Minneapolis, MN

The Minnesota Council of Churches (MCC) was founded in 1948 as the statewide ecumenical agency representing mainline-Protestant denominations in Minnesota. Adopted by the Council in 1984, the MCC Refugee Services Program lives out its mission to “Welcome persecuted persons from around the world into new lives of freedom, hope and opportunity in Minnesota” through targeted refugee resettlement services. In recent years, MCC has resettled around 400 refugees per year, primarily from the countries of Somalia, Burma, Bhutan, Iraq, and Ethiopia.

Services are designed to assist refugees with accessing basic needs and community supports, and progressing on their journeys toward self-sufficiency and integration in their new lives in MN. MCC serves refugees and asylees across four lines of service: Case Management, Employment, Education and Immigration. MCC’s vision is that “refugees are abundantly supported as they move from addressing their basic needs to achieving their dreams.” The AmeriCorps member will operate primarily in the “Education” line of service, working to provide intensive community orientation to newly-arrived refugees.

Essential Duties and Responsibilities:

  • Leverage and expand upon existing efforts to address gaps and increase the quality and quantity of community orientation on housing and health.
  • Design and coordinate comprehensive ICO education activities in the topic areas of housing and health.
  • Lead classroom and community-based ICO activities in both group and individual settings, engaging volunteers as appropriate.
  • Coordinate with Refugee Services staff to identify clients who can be enrolled in ICO. Access client understanding of ICO topics and work one-on-one with clients identified as needing additional training.
  • Recruit and train volunteers to assist in the implementation of ICO, such as ICO instructors, interpreters, bus trainers, tutors, mentors and classroom assistants.  Recruit volunteers to participate in other Refugee Services programming.
  • Research, develop, train and maintain partnerships with community organizations working in the arenas of housing and health. Work with community partners to improve access to culturally competent services for clients and improve their understanding of client needs.
  • Train community individuals, organizations and businesses through community ICO on how to better support refugee populations. Focus will be on housing and health providers. 

Program Requirements:

  • Complete 1700 hours in a period of no less than 351 days and no more than 365 days.
  • Participate in a thorough on-boarding provided at the local level by the direct supervisor and the national level provided by CHWS-HQ.
  • Participate in quarterly one-on-one check-ins with CWS-HQ and at least bi-weekly check-ins with your direct supervisor.
  • Participate in monthly Community of Practice webinars to share resources, challenges and best practices with other CWS Refugee AmeriCorps members. Facilitate at least one CoP call and present on a Learn n Share topic.
  • Complete a Member Service Plan (MSP), and participate in professional development activities.
  • Participate and/or coordinate a Day of Service event on/or around World Refugee Day on June 20th.
  • Participate, if offered, in a Refugee AmeriCorps member conference.
  • Submit monthly service logs and reporting documents to CWS-HQ.
  • Adhere to and follow CNCS and CWS regulations of service.


Skill Requirements:

  • Ability to speak publicly with defined constituencies regarding specific assigned topics.
  • Utilize MS Office (Excel, Word and Access) and Internet applications.
  • Utilize excellent communication skills both in writing and orally.  
  • Ability to work well with people of diverse backgrounds.
  • Ability to provide culturally sensitive counseling and instruction is required.
  • Strong initiative; self starter. Ability to creatively problem solve.
  • Previous work/volunteer experience in teaching, refugee resettlement or other direct social services preferred. Curriculum and training development experience preferred.

AmeriCorps Eligibility Requirements.

  • Members must be at least 18 years of age or 17 years of age with written parental consent.
  • Members must be a U.S. citizen, lawful permanent resident or U.S. national.
  • Members must have a High School Diploma, earned an equivalency certificate or obtain a waiver. Members may not have dropped out of elementary or high school.
  • In order to serve in the Refugee AmeriCorps Initiative, members must provide proof of enrollment in a health insurance plan within 30 days of service
  • Selection into the program will be contingent upon a criminal history check, including the national sex offender public registry, state criminal history registries for locations where the member has lived as well as the service location and an FBI fingerprint check.

For more information:

To apply, please visit

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world.CWS is an affirmative action and equal opportunity employer.  We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.








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© 2012 Minnesota Council of Churches
122 Franklin Avenue West, Suite 100, Minneapolis, MN 55404
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